Account Managers

Account Managers are individuals assigned to hotels specifically as a source of support for the following:

> Maximize broadband revenue

Our Account Managers work with hotels to formulate strategies for maximizing broadband revenue. They identify areas for improvement, and propose courses of action for broadband Internet access usage improvement.

> Conduct reviews, training and bi-annual audits

Periodical reviews are conducted with hotels to sieve out possible issues, feedback or commendations hotels have on our services. In addition, Account managers are also responsible for conducting staff training to educate hotel staff on our service and features. In addition, a bi-annual audit is performed for quality assurance.

> MICE

The DOCOMO interTouch Account Managers are also responsible for the management of MICE services within a hotel. They work with hotels to ensure that broadband Internet access as well as other meeting and conference requirements are duly met.  These would include guaranteed bandwidth implementation, rental of multi-connect kits, and network setup to cater to a temporary increase in the number of network users.

Centralized Account Management

Our Centralized Account Management (CAM) team functions as our concierge to the hotel. With CAM only a phone call or an email away, we provide hotels with a convenient and easy way to work with us. The following is a list of services provided by CAM:

> Collateral / Pre-paid Card Orders

When replenishment of marketing collaterals or Pre-paid cards is needed, hotels would just need to place an order with our CAM team.

> Meeting room management

As Broadband Internet Access in meeting rooms is crucial for any event, our CAM team is an avenue for hotels to request for solutions or assistance. These would include on-site support, set-up support, multi-connect kits, or port unlocking requests. Meeting room pre-bookings are also managed by our CAM team.

> Portal change requests

Hotels that require changes to be made to their Guest Portal may make the request with the CAM team. This would include updates on hotel promotions, changes to the text on the Guest Portal or amendments to the walled garden section of the portal.

> General enquiries

Other hotel enquiries in which the CAM team can be of assistance include port change requests, equipment testing arrangements and requests for access to reports (e.g. night audit and web usage reports).