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A broadband Internet service that is hassle-free, simple and modular – giving you maximum flexibility.
Broadband Internet access at hotels is now simpler with the EZTouch service by interTouch. You pay us predictable rates no matter how much your guests use our Internet access facilities, giving you peace of mind to focus on your core business.
All other services are optional, giving you full flexibility to customize your guest offerings.
Ease of Use
Our easy to use plug-and-play system requires minimal assistance. Nevertheless, instructions are just within reach for your guests’ quick reference.
Hotel Support
Our management utilities are provided online through our extranet facilities, for your staff to access our system to extract usage status, training materials and reports as well as to request for technical support services. Available 24 hours a day, 7 days a week, this self-service facility reflects our effort to ensure that your needs are taken care of.
Second level technical support is also provided 24x7 to hotel staff.
Pricing Flexibility
The EZTouch service is designed specifically for hotels with a preference for pricing autonomy. You pay us a usage-based monthly fixed fee, and have complete discretion over Internet access charges to your guests.
Basic Features Overview
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Attribute |
Description |
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Contract Duration |
3 years or more |
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Usage and License Fees |
Either:
a) One-time license fee PLUS usage-based daily service fees OR
b) Usage-based daily service fees only
* Rates for (b) are greater than (a) |
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Networking Hardware, Software and Licenses |
Licensing and utilization of interTouch’s access and billing application to support a range of solutions
Different server types deployed based on property sizes and room count. Any additional hardware (including deviation from interTouch’s recommended hardware) deployed is chargeable
First-time setup and commissioning of hardware and software
First-time setup and configuration of standard Guest Portal
Remote software ongoing maintenance, bug fixes and patch updates (Version upgrades are chargeable.)
Compliant with major VPN software
Includes security features such as MAC Address
Filtering capabilities and Session Rate Limiting
Incorporates Global Partner Roaming Access (iPass)
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Internet Service Provider |
Procured and managed by hotel |
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Access Method |
Standalone wired or wireless |
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Access Plans |
Pre-paid vouchers valid for 30-minute, 2-hour, 24-hour durations from the point of first use
1 user per username and password
Access at 24-hours validity
Access rates to be determined by the hotel |
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User Support Services |
Standard Instruction Tentcards including replenishment based on the number of rooms contracted |
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Guest Portal |
Free standard templates. Set-up assistance for customized guest portal for hotel chains is chargeable
No customization for single property
Content updates managed by hotel |
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Technical Support |
2nd level over-the-phone technical support to hotel staff, 24 hours a day, 7 days a week. Call costs are borne by the hotel
NOC remote access and support for escalated technical support calls. |
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Extranet |
Online access to view property usage and status reports, download online materials and create customer service requests |
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Training |
2½ to 3 hours of training sessions are provided upon commissioning
A set of hotel guides and training materials are provided |
Optional Features
* The following optional features are available, each on a chargeable basis:
- Cabling, access equipment and installation (mostly wireless, wired only if cheaper).
- Internet Kiosk Solution
- Internet Printing facility
- Credit Card payment option
- Post-to-room payment option
- 24/7 Helpdesk for guests
- Wired to wireless roaming integration
- Ad-hoc on-site support
- On-site visits
- Guest portal customization
- Refresher training sessions
- Additional copies of training materials, Hotel Guides and Instruction tentcards
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