At DOCOMO interTouch, we understand that guests need help at their fingertips. With our 24-hour Helpdesk, we respond to guests' queries in 7 languages:

• English
• Mandarin
• German
• Japanese
• Spanish
• Portuguese
• French (available soon)

Our track record of first time connection rate of 96%, with calls answered within 20 seconds for calls not answered the first instance, helps to ensure that there’s only a short wait before a customer service representative responds. Each call is logged and assigned a ticket number for a systematic resolution process. Furthermore, our call center completes our array of hotel broadband internet access solutions, giving you peace of mind to leave your guests in our care.